Course Introduction:

All those operating in a business environment must be able to use the telephone effectively. This includes individual use as well as the relaying of messages for others. This course aims to develop the core competencies required to process incoming and outgoing telephone calls effectively.

Course Format: This course was developed using Adobe Captivate and is compatible with a wide range of LMS's on the market. This program can also be hosted on Adobe Prime (Cloud LMS) which ensures that you can get started hosting your elearning programme with no physical setup requirements.