Interactive Video - Adobe Demo
This demo course content aims to illustrate the content features and user experience possible when using the Adobe Package Format.
Available courses
Virtual Reality - Adobe Demo
This demo course content aims to illustrate the content features and user experience possible when using the Adobe Package Format.
Soft Skills - Adobe Demo
This demo course content aims to illustrate the content features and user experience possible when using the Adobe Package Format.
Process Incoming and Outgoing Telephone Calls (Adobe Demo)
Course Introduction:
All those operating in a business environment must be able to use the telephone effectively. This includes individual use as well as the relaying of messages for others. This course aims to develop the core competencies required to process incoming and outgoing telephone calls effectively.
Course Format: This course was developed using Adobe Captivate and is compatible with a wide range of LMS's on the market. This program can also be hosted on Adobe Prime (Cloud LMS) which ensures that you can get started hosting your elearning programme with no physical setup requirements.
Process Incoming and Outgoing Telephone Calls (Moodle Demo)
Course Introduction:
All those operating in a business environment must be able to use the telephone effectively. This includes individual use as well as the relaying of messages for others. This course aims to develop the core competencies required to process incoming and outgoing telephone calls effectively.
Course Format: This course was developed specifically for hosting in a Moodle LMS and makes use of a cost-effective pdf-based learning material delivery format.
258162 Sell products to customers in a wholesale and retail outlet
This unit standard is intended for people working in a wholesale or retail outlet that sell goods or services to customers in a wholesale/retail outlet. Persons credited with this standard function under general supervision and carry out established and familiar procedures in familiar environments.
These persons are also able to approach customers in a positive manner, identify the customer's needs, match outlet products to identified needs, overcome objections, close the sale and promote future business.
Qualifying learners will be capable of:
- Establishing the customer's need.
- Offering products to customer.
- Overcoming customer objections.
- Closing the sale.